Isn't it said that a stitch in time saves nine? It cannot be said enough how much planning is key to a smooth move. To help you, here are 11 things to keep in mind to make for a successful change of address when it comes to your company's telecommunications services.
Answer: Generally, 90 days in advance is sufficient.
Why: This amount of time is necessary, especially in order to:
Good to know: With a 90-day notice, your service provider will also have sufficient time to inform you of the other options and alternatives available at the locations you are considering (as well as their respective costs).
This could give you more information on which chosen locations can offer diversity, whether alternatives to fibre are available, and whether parallel installation is possible when you move, etc. In addition, you will be able to compare the estimated relocation costs according to the locations you are considering!
Answer: For any fibre optics service, your request should be sent to your account manager. For other services, call your provider's support team.
Answer: Yes. In the majority of cases, relocation costs are to be expected to be charged by your provider. Check with your account manager for more information.
Good to know: Additional costs are also expected if you wish to move outside of operating hours.
Answer: The reality is (unfortunately) not that simple.
Why: When you move, you will need to consider and plan several steps as well as mobilize a number of people. Rather than rushing through the stages, it is better to have a clear idea of what they are and develop a clear and detailed game plan to avoid unpleasant surprises.
Good to know:
The routing and installation of your fibre may encounter certain structural obstacles that may delay its installation and generate additional costs.
Whether it's a lack of space on the ceiling or inside walls, or a parking space to bypass or cross, always have a plan B in case of unforeseen circumstances.
Answer: Your IT needs will most likely change with your move.
Why: Whether it is a lack of space, a change in the number of employees in your company or the number of customers you need to be able to serve, the reasons for relocation often have a direct impact on your IT needs and requirements.
How to know: We recommend that you make an inventory of all your current services as well as your future needs – especially if you use multiple telecommunications services from different service providers – to help you determine if your IT requirements have changed and can still be met.
Answer: The availability of your services is never guaranteed at the locations where you plan to move.
Why: Your provider's network (or the infrastructure needed for some of your services) may not be available in the places you want. That is why it is advisable to make sure to check beforehand.
Good to know: Ask your service provider (or the one you are considering) if their services are already available in your relocation building. If your provider is not present in the building (or if some of your existing services are not available), they can provide you with an estimate of the costs and time required to be able to deliver them. In general, regional and national providers have a higher coverage of services than their local counterparts.
Answer: The short answer would be, yes!
Why: Internal ducts are the responsibility of the tenant! You will, therefore, have to consult with the owner of the building to check and be aware of the conditions of installation. However, if your provider is in charge of transporting the fibre to the technical room (or telecom room) of the building, they can advise you if you have any questions. Feel free to talk to them about it!
Good to know: There is no guarantee that the current conditions of the building's ducts will accommodate a new wireline network (e.g., due to space limitations). Be sure to check the situation. In some cases, it may be necessary to install new ducts. You can also check with your provider to see if they can take care of the installation of the ducts (for an additional charge).
Answer: This one is quite obvious. Make sure you always check your existing contract for moving clauses.
Why: Your contract may sometimes include specific clauses for each service provider.
Answer: Always insist that your provider test the equipment and certify their work.
Why: Misplaced (or misidentified) labels on a patch panel, for example, or even mixed wall outlets can cost you a lot of unnecessary effort and can often result in additional costs.
Example: If your provider has not tested the integrity of your connection and it does not seem to be working, you will need to get a diagnosis done to determine why the connection is not working.
Answer: Unfortunately, not always!
Why: Moving technological equipment always involves risks. None are immune to breakage, data loss and other defects.
What to do: Back up all your data and equipment configuration before you move. This means you will have a copy in case of any unforeseen problems.
Good to know: Your data may be inaccessible during the move. If you do not have direct access to your contact lists and other important information (contacts, account numbers, passwords and escalation lists), we recommend that you create a document containing all this information outside your database (which you may no longer be able to access when you relocate). Keep this document on your smartphone, and maybe even keep a hard copy on you.
Answer: Yes, it is your responsibility to contact your provider to coordinate the return of the equipment.
Moving your connectivity services to a new location often brings with it its share of obstacles and concerns. While it is common to mistakenly believe that the relocation of business telecommunications services is similar to the relocation of residential services, this is never really the case. The process is very different. However, if you keep in mind the points mentioned in our article, relocating your services should be much easier. And always keep in mind that the wind never blows in the right direction for he who does not know where he is going!
Entirely dedicated to businesses, Fibrenoire is present in more than 2000 buildings out of the 180,000 that are already in our immediate coverage area, making it easier for you to access the largest fibre optic network in Quebec and Ontario (over 45,000 km of fibre). Feel free to contact us if you have any questions about our connectivity services or a potential move.